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Success Story
Enabling MoneySpot to run End-to-End Loan Management in multiple countries (USA - Australia - South Africa) with Salesforce
Money Spot

Client Overview

MoneySpot provides simple solutions for customers’ short-term borrowing requirements. The loan technology company started its operation in 2015 and is headquartered in Australia.

Key Objectives

  • Strengthening risk management practices across multiple regions.
  • Tailored region-specific loan application processes & drive higher loan volumes.
  • Reducing loan processing times with less manual interventions.
  • Enhancing Customer Experience across platforms.
  • Driving Lead Generation & Conversions.
  • Automating various business processes for loan assessment, credit reporting, marketing communications, payment processing & lead-selling.

“Lending Logik has been instrumental in helping us scale our business while maintaining efficiency and compliance. The automation solutions provided have not only improved our customer experience but also allowed us to grow into new regions confidently.”

Hector Droguett-Alfaro
Technical Lead at Moneyspot

Salesforce Integrations

Solution Highlights

  • Implemented a multi-faceted technology strategy to address Moneyspot’s challenges.
  • Automated Loan Assessments with Decision Engine.
  • Developed several custom applications within Salesforce, such as Assessor Toolkit.
  • Automated Lead-Assignment plugin, Bank Report Visualizer, Early Warning Systems.
  • Developed Mobile-App to provide real-time loan status updates, facilitate repayments & for marketing and customer engagement.
  • Integrated services for AML/CTF/ID verifications to enhance credit analysis.
  • Automated Daily Reporting to credit reporting organizations.

Value Delivered

  • Reduced manual workload by 70%, accelerating loan processing time by 50%.
  • Improved engagement metrics and reduced support inquiries by 25%.
  • Increased lead conversion rate by 23%, significantly enhancing business growth.
  • Achieved a 15% decrease in default rates, optimizing overall lending portfolio health.
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